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Automation behind the store you already run.

The shop floor stays as it is. Online orders are picked and bagged in the back, a few metres from the shelves.

Contact usSee it in The Dubai Mall
The retail unit as a customer meets it: a white counter with two hatches in a plain wall

The store is already in the right place.

  • Close to the customer

    The stock is a short ride from the people ordering it. A warehouse on the ring road is not.

  • It fits the back

    Built for a stockroom, not a warehouse floor. It goes into the building you already have.

  • Open for longer

    Online orders are picked in the back while the shop trades, and each is bagged ready for the rider or the customer.

A white counter with a finished carrier bag standing in its hatch, and a shrink-wrapped multipack of water bottles on the counter beside it, waiting to be added by hand

A normal day, with one new machine in it.

  • Stock goes in. Staff decant deliveries into totes, in the same rhythm as filling shelves.

  • Orders arrive. They come from your e-commerce system through Totssy Connect. No second catalogue to keep.

  • The unit picks and bags. Totes come to the robot arm, and the robot arm fills the bag.

  • Customers collect. They take their order straight from the unit, while the store is open.

Bulky packs, glass and loose produce stay on the shelf and are added by hand. A person is the better tool for those.

The counter from the customer's side: a screen says the bag is here, and a white carrier bag waits in the hatch beside it

Picked once, collected or sent.

  • A port people can reach. A screen and a hatch, facing somewhere a customer can walk up to. The customer identifies the order and the bag arrives.

  • The same pick, omnichannel fulfilment. Delivery orders are picked and bagged the same way and handed to a rider.

Collection and delivery orders arrive through the same feed, marked for one or the other. Where a finished bag waits, and for how long, is settled per site.

What it's built to do.

order picking, day and night
 24/7
less floor space for the same range
Up to40%
the throughput of picking by hand
Up to2.5×
temperature zones in one unit: ambient, chilled and frozen
 3

Design targets, not guarantees. The figures for your site depend on the range, the volumes and the configuration, and we model them with you during planning.

The retail unit as a customer meets it: a white counter with two hatches in a plain wall

Retail automation in The Dubai Mall.

A single-aisle unit serving shoppers directly, during store hours. What it holds and how fast it presents an item.

Read the case study

Tell us about the site. We'll tell you if it fits.

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