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When the promise is minutes, picking is the clock.

The delivery window is shared between the pick and the ride. A unit that picks and bags takes minutes out of the first and gives them to the second.

The arm above a tote at the picking position, a ring of light marking the pick point on one item, with the bag held open beside it

One budget. Everything comes out of it.

  • The window is shared

    Order acceptance, handover and the doorstep are fixed. The pick is the one part that can shrink.

  • Open all hours

    A store that never closes is staffed around the clock. The quiet hours still carry a picker.

  • Peaks set the rota

    Evenings and weekends decide how many people you need. The rest of the week pays for it.

  • City rent

    Every square metre given to shelving and pick aisles is paid for at city rates.

Where the unit goes.

The dark store system seen from high above: two aisles of racks full of totes, with picking and bagging at one end

Four months in a q-commerce dark store.

Ambient groceries in a Gulf-region dark store. How long an order took, and how often it ran without help.

Read the case study

Asked first.

Does it replace the pickers?

It replaces the walking. The unit picks and bags what fits in a tote. People restock it, add what doesn't fit, and hand the bag to the rider.

What can't it pick?

Bulky multipacks, glass bottles, loose produce and fresh bakery. They stay on a shelf and are added to the bag by hand.

How does it connect to our systems?

Through Totssy Connect, which exchanges orders and stock with e-commerce, order management and ERP systems over a REST API.

What does it cost?

It depends on the bays, the temperature zones and the volumes, so we give a range and then a modelled case for your site.

Tell us about the site. We'll tell you if it fits.