When the promise is minutes, picking is the clock.
The delivery window is shared between the pick and the ride. A unit that picks and bags takes minutes out of the first and gives them to the second.

One budget. Everything comes out of it.
The window is shared
Order acceptance, handover and the doorstep are fixed. The pick is the one part that can shrink.
Open all hours
A store that never closes is staffed around the clock. The quiet hours still carry a picker.
Peaks set the rota
Evenings and weekends decide how many people you need. The rest of the week pays for it.
City rent
Every square metre given to shelving and pick aisles is paid for at city rates.
Where the unit goes.
- 01
Urban Fulfilment Automation
The solution built for this. The unit sits in the dark store and takes the picking.
- 03
Micro-fulfilment centre
The same job from the back of a building that does something else at the front.

Four months in a q-commerce dark store.
Ambient groceries in a Gulf-region dark store. How long an order took, and how often it ran without help.
Read the case studyAsked first.
Does it replace the pickers?
It replaces the walking. The unit picks and bags what fits in a tote. People restock it, add what doesn't fit, and hand the bag to the rider.
What can't it pick?
Bulky multipacks, glass bottles, loose produce and fresh bakery. They stay on a shelf and are added to the bag by hand.
How does it connect to our systems?
Through Totssy Connect, which exchanges orders and stock with e-commerce, order management and ERP systems over a REST API.
What does it cost?
It depends on the bays, the temperature zones and the volumes, so we give a range and then a modelled case for your site.