The questions each person asks first.
Whoever runs the floor, whoever signs it off and whoever has to connect it ask different things. Here they are, with straight answers.
Three people. Three sets of questions.
Operations
What can't it pick?
Bulky multipacks, glass bottles, loose produce and fresh bakery. They stay on a shelf and are added to the bag by hand.
Who restocks it?
Your team. The replenishment portal ranks totes by how empty they are, the unit brings the chosen tote to the station, and a camera checks each item lands in the right lane.
What happens when the arm misses an item?
It tries again. If the item still cannot be picked, that line is reported as failed with a reason, the rest of the order goes ahead, and the order ends as partially filled. Nothing is hidden.
What do our staff do?
They restock the totes, add the items the unit does not handle, and hand the finished bags to riders or customers.
Do chilled and frozen items share a bag with everything else?
No. Ambient, chilled and frozen items are picked in one run but go into separate bags.
Finance
What does it cost?
It depends on the number of racks, the temperature zones and the volumes, so we give a range and then a modelled case for your site.
Do we have to buy all of it at once?
No. The unit is built from modules, so a site can start with what it needs and add more as volume grows.
How sure are the savings figures?
The headline figures on this site are design targets, not guarantees. The numbers for your site depend on your range, your volumes and the configuration, and we model them with you before anything is ordered.
IT
How does it connect to our systems?
Two things: a product catalogue, and an order API. Your system submits orders over a REST API with an API key, and can track them by querying their status.
What happens if the internet goes down?
The unit keeps picking the orders it already holds, because each location keeps its own record on its own hardware. New orders wait in the cloud and flow down when the link returns. Stock is never sold twice across the gap.
Where does our data live?
The record of orders and stock for a location lives at that location. The cloud holds a copy, along with your catalogue. Your data is scoped to your organisation.